Privacy Policy
Privacy Policy
Updated Date: July 2026
Welcome to The View at Deane Hill. We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, protect, and disclose information when you visit our website, https://theviewatdeanehill.com/ (the “Site”), or interact with our leasing team.
1. INFORMATION WE COLLECT
We collect several types of information from and about users of our Site, including:
Personal Information: Information that identifies you personally, such as your name, mailing address, email address, and telephone number, when you complete a contact form, join our VIP List, schedule a tour, request leasing information, or otherwise communicate with us.
Usage Data: Information automatically collected about your interaction with the Site, including your IP address, browser type, operating system, pages visited, referring website, and the date and time of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and better understand how visitors use our Site. You may adjust your browser settings to refuse cookies, although some features of the Site may not function properly.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide leasing information.
- Provide information about apartment availability, floor plans, pricing, tours, and community amenities.
- Process applications and communicate regarding your leasing status.
- Send marketing communications, special offers, community updates, and promotional information when you have opted to receive them.
- Improve our website, services, and customer experience.
- Comply with applicable legal obligations.
3. SMS COMMUNICATIONS AND MOBILE PRIVACY
If you provide your mobile phone number and consent to receive text messages, we may send SMS messages regarding:
- Leasing inquiries
- Apartment availability
- Tour scheduling and appointment reminders
- Application status updates
- Resident communications
- Maintenance or service notifications
- Community announcements
- Promotional offers and leasing specials (where you have opted in)
Message and data rates may apply. Message frequency varies.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information provided at the end of this Privacy Policy.
We collect your mobile phone number solely for the purpose of providing the SMS communications you have requested or authorized.
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Your phone number and SMS messaging data are used only to provide messaging services on our behalf and as otherwise described in this Privacy Policy.
4. DATA SECURITY AND RETENTION
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information, including your mobile phone number and SMS messaging records, against unauthorized access, disclosure, alteration, or destruction.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
If you would like to request deletion of your personal information, including your mobile phone number, please contact us using the information below. We will honor deletion requests where required by applicable law, subject to any legal or contractual obligations requiring us to retain certain records.
5. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, including resident portals, online payment systems, or community resources. These websites maintain their own privacy practices, and we encourage you to review their privacy policies. We are not responsible for the content or privacy practices of third-party websites.
6. YOUR RIGHTS AND CHOICES
Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:
- Access the personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent to receive marketing communications.
- Opt out of SMS messages by replying STOP at any time.
To exercise these rights, please contact us using the information below.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. When we do, we will revise the Effective Date at the top of this page. Continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.
8. CONTACT INFORMATION
If you have questions about this Privacy Policy, our data practices, or wish to request deletion of your personal information, please contact us:
The View at Deane Hill
6505 Deane Hill Drive
Knoxville, TN 37919
Phone: (865) 332-4141